Thank you for shopping with Morixshop.
We aim to process and deliver your order as efficiently and transparently as possible. Below you’ll find important information regarding order processing, shipping timelines, costs, tracking, and related policies.
Order Processing Time
Orders are typically processed within 24 business hours after payment confirmation.
Please note that processing times do not include weekends, public holidays, or peak sales periods.
During periods of high demand, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you.
Shipping Time
All delivery timeframes are calculated from the shipment date, not the order date.
Standard shipping typically takes 7–20 business days
Delivery times may vary depending on destination, customs clearance, local postal services, and carrier operations
All shipping timelines are estimates only and are not guaranteed
Shipping Costs
Shipping fees are calculated automatically at checkout based on your destination and order details.
Shipping rates are not listed within this policy. The final shipping cost will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please note:
- Tracking information may take up to 24 hoursto become active
- Where available, orders can also be tracked through the “My Account”section on our website
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Please note:
- These charges are not includedin the product price or shipping fee
- Customers are responsible for settling any applicable customs duties or taxes
- We recommend reviewing your local customs regulations prior to placing an order
Delays, Lost or Missing Packages
While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions.
If your order has not arrived within the estimated delivery timeframe, please contact us at askorhelp@morixshop.com.
In the event of a lost or missing package, Morixshop will assist in initiating an investigation with the shipping carrier and provide support throughout the resolution process.
Address Accuracy & Order Modifications
Please ensure that your shipping address is accurate and complete before placing your order.
Morixshop cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, please contact askorhelp@morixshop.com as soon as possible. Address changes may not be possible once an order has been processed or shipped.
Refused or Unclaimed Packages
Packages that are refused or left unclaimed may incur additional return shipping or handling fees.
If a package is returned to us as unclaimed, we will attempt to contact you to arrange reshipment.
Additional shipping charges may apply.
Policy Updates
Morixshop reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and will take effect immediately.
We encourage customers to review this policy periodically.
If you have any questions regarding shipping, please contact us at askorhelp@morixshop.com.
Our team is always happy to assist you.